After testing again, the dealer found that it's still slipping with no ideas on what to do next.
On their reps recommendation the dealer replaced the spring in secondary clutch with a stiffer one. The dealer contacted their rep (a Polaris employee) who openly acknowledged that these are widespread issues with 20-21 RZR Turbos. Currently the machine struggles exceed 50mph (on trails or pastureland) without revving to high rpms and emitting a burning rubber smell. Polaris Tech) tested it, took video of the machine having the issue, & submitted it to Polaris corporate who also acknowledged and confirmed the issue. Dealer Repaired.Ģ - Belt slippage on 3rd ride - dealer replaced belt under warranty.ģ - Same slippage on next ride - dealer replaced primary & secondary clutches and belt under warranty.Ĥ - Same belt slippage on next ride - dealer (Gold Cert. My machine has been plagued with problems since purchase.ġ - Throttle Position Sensor fell off on first ride. The fact that Polaris doesn't trust their field techs really says something about the trust they have in their training & products. The ultimate diagnosis is made by a "Polaris Tech" that works in an office at Polaris Corporate, who is probably following a decision tree directly linked to their P&L Unsaleables & deciding if it makes financial sense to provide good customer service. Even worse than that, Polaris refuses to believe their own Gold-Level Certified Polaris technicians that are telling them there is a problem! These are guys who have decades of experience with these machines who have hands on the machine and are the ones testing and repairing the machine. This has been the worst purchase decision I've ever made - not because of the type of machine, but because the machine I bought is a lemon. This has now been well past telling the customer to be patient. Come out and PAY your customer and make it right. and look the other way? All I can say is. shuffle the bad situations under the rug. Well? If this is how an owner wants to run his business. and NO CALL BACK from the owner of Auto Express because he's too busy for this kind of thing. They need to resolve this issue and I am certain our future holds ZERO chance of dealing again with their stores.Įven after numerous calls to leave a message for the owner of stores, we hear nothing more than. Customer Service is def not a priority for them unless you are handing the money over to them. Their hands were not tied taking our funds?. Auto Express.? NOT one resolution attempt for the customer. Polaris says it can take 3-4 months longer for that to happen.